Refund & Service Guarantee Policy

1. 24-Hour Clean-Up Guarantee
If we miss any waste during your scheduled visit, just contact us within business hours the same day, and we’ll return for a free follow-up cleanup — no charge.

2. 7-Day Satisfaction Refund
After your first paid service (following the free trial), you have 7 days to cancel and request a full refund if you're not satisfied. We stand behind our service 100%.

3. Refunds or callbacks will not be issued if:
– No contact was made the same day of service within business hours (for missed spots)
– The issue was due to locked gates, aggressive pets, or unsafe yard conditions
– The refund request is made more than 7 days after your first paid visit

4. Need Help?
If you have questions or need assistance, just reply to any of our emails or contact us through our website. We're always happy to help.

Email: contact@wagmelon.com

Phone: 619-289-8015