Terms & Conditions
These Terms of Service ("Terms") govern your use of the dog waste removal services ("Service") provided by WagMelon ("Company," "we," or "us"). By scheduling or using our services, you ("Client," "you") agree to be bound by these Terms. Please read them carefully.
1. Service Access & Property Conditions
1.1 The Client must provide safe, unobstructed access to the yard on the scheduled service date.
1.2 Gates must be unlocked, and all pets securely confined indoors or away from the service area during the visit.
1.3 We are not responsible for missed services due to locked gates, aggressive pets, or inaccessible yards. These will be marked as completed and are non-refundable.
1.4 The yard must be reasonably maintained. Excessive debris, overgrown grass, standing water, hazardous materials, or snow/ice may result in skipped service or additional charges.
2. Pet Safety & Liability
2.1 While we love friendly dogs, for safety reasons, we do not feed or handle pets.
2.2 We prefer that dogs be kept indoors or separated during service. If dogs are left outside, they must be non-aggressive and comfortable with strangers.
2.3 Dogs with a history of aggression must be secured indoors. If an aggressive or unsupervised dog poses a risk, service may be skipped and marked as completed, or permanently suspended without refund.
2.4 The Client is responsible for securing pets and ensuring gates, fences, and latches are functioning. We are not liable for pets escaping due to pre-existing conditions or unsecured property.
3. Scope of Service
3.1 We remove visible dog waste from lawns, gravel, patios, and other agreed-upon outdoor areas.
3.2 We do not clean indoor areas, dig through landscaping, or move heavy objects to access waste.
3.3 A complimentary turf deodorizer is included with every visit unless otherwise requested. While we strive to apply it consistently, use may vary due to supply, weather, or service conditions. A deodorizer is provided at no extra charge.
4. Weather & Delays
4.1 We operate in most weather conditions, including light rain.
4.2 In cases of extreme weather (storms, flooding, high winds, snow, etc.), services may be rescheduled at our discretion. Clients will be notified of any changes.
5. Billing & Payments
5.1 Subscription plans are billed monthly in advance.
5.2 One-time cleanups must be paid in full before service.
5.3 We accept major credit/debit cards. Failed payments may pause or terminate service.
5.4 Missed visits due to Client-side issues (e.g., locked gates, unsafe pets, inaccessible yards) are not refunded or rescheduled.
6. Skipped or Missed Services
6.1 If we cannot perform service due to safety or access issues, the visit will be marked as completed.
6.2 If we miss a visit due to Company error, staff availability, or weather-related delays, we will reschedule or issue a service credit.
6.3 If waste is missed during a completed visit, Clients must notify us within 24 hours. We will return for a free follow-up cleanup.
7. Cancellations & Pauses
7.1 Clients may cancel at any time by written notice (email or customer portal).
7.2 Cancellations take effect at the end of the current billing cycle. No prorated or partial refunds are issued.
7.3 Clients may pause service with a minimum of 48 hours' notice (e.g., for vacations or moves).
8. Photos, Records & Quality Control
8.1 We may take photos of gates, yards, or serviced areas to confirm completion and maintain quality control.
8.2 These photos may be used for internal documentation or training. Marketing use requires your prior consent.
8.3 All media is securely stored and never shared with third parties without written approval.
9. Property Damage
9.1 We are fully insured and will address any direct damage caused by our negligence.
9.2 We are not liable for damage to lawn furniture, gates, irrigation, or yard surfaces caused by hidden hazards, poor maintenance, or pre-existing conditions.
10. Right to Refuse Service
We reserve the right to refuse or cancel service at any time for reasons including but not limited to:
Unsafe working conditions
Aggressive or loose animals
Harassment or inappropriate behavior toward staff
Repeated access issues or violation of these Terms
11. Modifications to Terms
11.1 We may update or revise these Terms at any time.
11.2 Continued use of our services after such changes are posted constitutes acceptance of the revised Terms.
(Revised 7/2025)
12. Contact Information
If you have any questions or concerns regarding these Terms, please contact us:
Email: contact@wagmelon.com
Phone: 619-289-8015